frequently asked questions

General Questions

Does Glenhill offer other styles of greeting cards?

Yes. In addition to the bright and colorful greeting cards you see on this web site, we carry a line of humorous cartoon cards, SNAFU Designs. See them at www.snafudesigns.com

Does Glenhill sell other products?

No. At this time we only sell greeting cards, but we hope to expand into other products in the future.

How much do Glenhill cards retail for?

Our cards retail for $2.50 per card.

How much do Glenhill cards wholesale for?

Our cards wholesale for $15.00 per dozen or $7.50 per half-dozen. That breaks down to $1.25 per card, which is 50% of the card's retail price ($2.50). Each card is accompanied by a white wove cotton envelope.

What size are the cards?

Our cards measure slightly smaller than 5" x 7" and are printed on sturdy 12-point card stock paper. Each card is accompanied by a white wove cotton envelope.

Does Glenhill have a return policy?

We do not have a formal return policy, but it is very important to us that our customers are happy. If a design is not selling at all for you, we will do our best to resolve the problem. Most likely this would involve a credit for the cards that did not sell.

What do I do if the cards arrive and they are damaged?

In the rare event that your cards arrive damaged, call us and we will issue a UPS call tag to pick up the damaged cards and ship out a new order to you.

Does Glenhill carry holiday cards (i.e. Christmas, Valentines Day)?

We currently do not offer any holiday cards, but are hoping to expand in the near future.

Do Glenhill cards come with category header cards?

Yes. Included with each dozen or half-dozen package of cards is a category header card on which is printed the category that particular design falls under (i.e., Birthday, Friendship, Get Well). This header can either be displayed behind the cards or can be folded to display under the bottom front of the cards.

Are your greeting cards made in the United States?

Yes. Our cards, envelopes and the displays are all manufactured in the USA.

Do you carry any Spanish greeting cards?

Sorry, at this time we do not offer any greeting cards in Spanish.

Do you have any signage available?

Yes. We have a colorful sign that can be attached to the top of your display that ships with every initial order.

 

Ordering Questions

How do I place an order?

You have several options:

1. You can work with a sales representative if we have one in your area.
   You can email or call us for their name and telephone number at
   1-800-766-5786.
2. You can place your order online, selecting your own cards on our secure site.
3. Or you can take advantage of our Bestseller Order Option where we pick the cards for you (for more info on Fast Order, see below)!
4. Or you can request a catalog and write the order yourself.
   
   If you choose to request a catalog and put the order together yourself, once you have completed it you can then either
   • fax it to us at 1-651-698-8661,
   • mail it to us: Glenhill Greetings, 2500 University Ave. W #C10, St. Paul, MN 55114,
   • or call the order in on the telephone 1-800-766-5786 or 1-651-698-8581.

When I request a catalog, what do you send me?

You will receive our 11-page color catalog, a sample card, and an order form.

Can I download a catalog?

Yes. Our full catalog and our newest insert featuring our Bright & Bold designs are available for download. We also have provided a download-able order form that you can use to write an order. Look for the "Download Catalog" link at the top of this page to view the documents.

Once I place an order, how long before my cards arrive?

That depends on where you live. Glenhill Greetigns is located in St. Paul, Minnesota. Orders almost always ship the day after we receive them, so customers usually receive their cards within a week of placing an order. Orders mailed to us take a few days longer.

How are orders shipped?

We ship orders using UPS Ground Service unless we are shipping cards to Alaska or Canada. In that case, we usually use the United States Postal Service.

How much does shipping cost?

That varies depending on the size of the order and how far we have to ship the cards. We charge the UPS Ground rate. Your shipping charge will generally fall somewhere between $4.00 and $11.00.

Is there a minimum order and reorder amount?

Our order form says that our minimum order is $75.00 and our minimum reorder is $50.00, but we are not strict on this. If you want to place a smaller order than the stated minimum, that's not a problem.

Can I order designs in half-dozens or do I have to order designs in full dozens?

You can order our cards either in half-dozen or in full dozens, whichever works better for you.

If I want to order a design how many do I have to order of it?

You must order at least a half-dozen (six) of a design.

What is a "Bestseller Order" or "Fast Order"?

With a Bestseller Order we put together an order of proven bestsellers based on the size of the order you choose. This option has proven to be very popular for many overworked store owners.

You can select and order your package online, or call us at 1-800-766-5786 to discuss an order directly!

What size is a "Bestseller Order/Fast Order"?

The size of the Bestseller order is completely up to you. First, decide if you need a display or not. If you do, simply select a display size from the choices presented to you on the form. Then decide whether you want to fill each pocket of the display with card quantities of half-dozens or full dozens.

If you don't need a display, just choose the number of different designs you want in your order in either half-dozen or full dozen quantities. We'll take care of the rest for you! It's called the "Fast Order Option" because it literally takes less than a minute of your time to place an order this way.

What is included in a "Bestseller Order/Fast Order"?

You will receive an assortment of different, bestselling designs that we choose for you. For example, if you ordered our 36 pocket floor display, you would receive 36 unique designs in quantities of either six cards or twelve cards depending on your preference, with an equal number of envelopes.

Typically, at least half of your order will be made up of birthday cards. We fill in the rest of the order with cards from our other categories (i.e. Thank You, Friendship, Congratulations).

How do I pay for my "Bestseller Order"?

The checkout form will present you with various options for payment. We accept credit cards, can ship orders C.O.D. or if you want to prepay the order with a check, that can be done as well. After your first order, we can set up net 30 day terms if you like. You can also call

How do I reorder?

We include an updated catalog with each order or reorder from Glenhill Greetings. When you are running low on our cards, or if you want to add more cards to the ones you already have, you can use the order form in that catalog and simply fax or mail it to us. You can also call us and give us your order over the telephone at 1-800-766-5786.

Can I order on your website?

Yes! Select any card from the categories at the top of the page and simply add to your cart.

When you're done shopping, follow the on-screen prompts to check-out and pay.

Or, place a Bestseller Order and we'll select the cards for you!

You can also download and print out a pdf of our order form. Then you can go through the designs on our site and check off the code numbers of the cards you want to order on the order form you have printed out. Fax the completed order form to: 1-651-698-8661 or mail it to: Glenhill Greetings, 2500 University Ave. West #C10, St. Paul, MN 55114.

How do I pay for an order?

We prefer to have the first order paid for by credit card (Visa, MasterCard or American Express). You can also prepay by mailing us a check, or have your order sent C.O.D. (money order of cashier's check). Once you have ordered with us we can set up terms. To do that, we will need three business references and your bank account information (acct. number, name and telephone number of contact person at the bank).

Can I work with a sales rep?

Yes. We love it when you work with one of our sales reps! Unfortunately, there are some parts of the country where we do not have representation yet. In that case, please call Glenhill Greetings if you have any questions. We can even help you put together an order over the telephone. You can reach us at: 1-800-766-5786 anytime, any day.

Can I place an order WITHOUT using a sales rep?

Yes. We know that some buyers prefer ordering on their own rather than working with a salesperson. Do you sell your cards to stores outside of the United States? We currently sell our cards to several stores in Canada. We do work with a few foreign retailers who use a freight forwarding service. Unless you are planning on placing a very large order, we generally avoid shipping to other countries because international shipping is so expensive.

 

Display Questions

Do I have to order a display when I order?

No. You can order our greeting cards with or without a display.

What type and size of displays do you offer?

We sell a variety of different sized displays. Mainly, we sell white and black wire spinners that either stand on the floor or sit on a counter top. We sell one style and size acrylic display which is quite a bit more expensive than the rest of our wire displays. Specific details on prices and sizes of our displays can be found at: http://www.glenhillgreetings.com/displays.html or on the order form that is mailed with our catalog.

Do I have to pay for a display or is it free?

If you order a display and fill it with full-dozens of Glenhill Greetings cards, the display is FREE! Otherwise, we sell displays at our cost. The cost to ship the display to you is rolled into the price of the displays, so there is no additional shipping charge on top of the display price.

Can I order a display WITHOUT ordering any greeting cards from Glenhill Greetings?

No. We are unable to sell our displays without a card order at this time.

If I order a display, do I have to fill the display completely with Glenhill Greetings cards?

No. You do not have to fill the display completely with our cards. For example, you could order 24 dozen cards and purchase one of our 48 pocket displays.

Does the display come with a sign?

Yes. When you order a display you get a colorful 4" x 7" Glenhill Greetings sign that attaches to the top of the display. If you are not ordering a display from us but would still like a display sign, just let us know.

 

Any other questions?

Please call 1-800-766-5786 or email your questions to info@glenhillgreetings.com.

Thanks for your interest!